The Human Rights Authority is the investigative arm of the Illinois
Guardianship and Advocacy Commission. The Authority investigates alleged
violations of the rights of persons with disabilities by providers
A complaint of an alleged violation can come to the Authority in
a number of ways: from a service recipient, a staff person at a facility,
or another interested party. It might come in the form of a letter,
a telephone call or a personal presentation before the regional
Authority at one of its public meetings. Sometimes investigations
are initiated by the Authority itself if there is reason to believe
a rights violation has occurred.
Some examples of when the Human Rights Authority should be called
For further information on the Human Rights Authority and its investigation
of alleged violations, please contact the Commissionís toll-free intake
number at 1-866-274-8023 (If outside the State of Illinois please dial 1-708-338-7500).
Staff are opening clients' mail which comes to
Recipients of mental health services are not allowed
to review their clinical records.
Residents in a program for persons with mental
illness or developmental disabilities do not have privacy for
Clients in a residential program are not allowed
Recipients of services are not offered the opportunity
to actively participate in the individualized treatment planning
Mental health records are filed in general medical
records and not handled in a confidential manner.
Staff discuss clients' problems in front of other
Patients are not informed of the side effects
Personal property of clients is mishandled.
Restraint or seclusion is not used appropriately.